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Known Issues

CATANSkylerCATANSkyler Administrator Posts: 45 Admin
edited November 2020 in Report a Bug

The following are issues introduced in the 1.20.1 version of the app. This list may not include some issues that are flagged in the bug reporting section of the forum:

November 16, 2020

  • The app may crash when clicking on the Minigame button when trying to get additional resources to craft a Development Card.
  • The 'OK' button on the season end summary screen is not functional.
  • The Settlement build screen appears in 'Harvest Dice'/'Trade' when the player taps on 'Empty Foundation'/'Placed Building' and 'Harvest Dice'/'Trade' simultaneously.
  • The map is corrupted when a player places the Personal Settlement in an invalid location during the tutorial while moving.
  • Players may fail to receive the 'cannot contribute to the upgrade' message when 2 players simultaneously attempt to contribute the same development card in the same Settlement.
  • The map disappears when tapping simultaneously on the 'X' button and ‘Grow/Suggested Action/Build’ buttons in a Settlement.
  • Golden Settlement achievement cards count against the backpack storage limit.
  • In the Golden Settlement, the camera doesn’t focus on hexagon tiles while rewards are displaying.
  • The game may freeze when a player taps 'Harvest Dice' and 'X' simultaneously in the Personal Settlement.
  • The game may freeze when a player triggers the 'Totem mode' tutorial by immediately tapping on the Totem after taping on the daily dice roll.
  • The Personal Settlement does not persist after a season change.
  • The "X"  might have to be tapped twice to exit the Strategy Map.
  • Some card details are wrong for the Personal Settlement.
  • The Greater Range text does not match the description text.
  • The Trade Rate might not improve after building a Brick Market. 
  • The map may show as blue when viewing the Strategy Map after placing the Personal Settlement in an invalid location during the tutorial.
  • On the 'Season's End Your Progression Persists' screen, the same art for all game assets and overlapping assets are shown.
  • The harvest dice timer may display words instead of numbers.
  • The camera may go into a bad state when a player starts walking after the first tutorial with Gilda ends.
  • A player is able to place two Monument cards by tapping 'Play Card' and 'Foundations' simultaneously in the Personal Settlement during the tutorial.
  • A player may be unable to interact with nearby Resource Centers and Settlements while the 'Personal Settlement has been placed!' prompt is active.
  • Settlement Cards may have missing benefits listed on the card face - but still function in game, and are displayed on Card Details. Includes common Bell Tower, common Markets, and rare producers (Brick Kiln/Lumber Mill/Wool Storage/Grain Silo/Ore Foundry).


The following are issues introduced in the 1.16.6 version of the app:

October 22, 2020

  • The Scout Boost navigates to the Totem's location to collect Shrubs after switching to Player mode from Totem mode while the Scout boost is active
  • The Scout Boost stays on map for more than 25 secs after the boost card's time duration is completed,
  • The game freezes when the player double taps on 'Cancel' and 'Place' buttons simultaneously while placing the Golden Settlement.
  • Minigame art is corrupted when a player plays a 2nd minigame from the Settlement grow menu.
  • 'Resource Depleted' pop-up appears when the player taps on undiscovered Resource Centers from the Strategy Map.
  • [Android] The game freezes during the Settlement tutorial when the player disables the internet connection for 10 seconds and then taps on the back button after the internet is enabled again.
  • The player gets stuck on the first storyboard of the Resource Center tutorial upon triggering the tutorial from an adjacent Resource Center or Settlement in Totem mode.
  • The game becomes unresponsive with a black screen when the player triggers the Storage Limit popup in the Merchant Shop or card limit purchase page after entering them through the Storage Limit popup.
  • A "Server cannot be reached" error sometimes appears when minigame rewards are being collected.
  • An "Unable to place settlement try again later" error might appear when placing the Golden Settlement.
  • The wrong reward screen appears over some newly built buildings.
  • The Unlockable Building tutorial does not activate when selecting a locked card for the first time.
  • The game may freeze in Totem mode when the player exits a Settlement by rapidly tapping on the 'Exit' button on the 'Exit settlement' pop-up.
  • [Android] The 'Level' text sometimes fails to appear in the level up screen when the player taps on the 'Open Now' button.
  • Nearby Resource Centers and Settlements fail to display when viewing the Strategy Maps screen from a rural area.
  • The level up animation may fail to play upon returning to player mode if the player levels up in Totem mode.
  • The "Contribute" button is misaligned in the Settlement grow menu.
  • The Totem Token's count overflows out of the token's button on the World Map.
  • Rural players may sometimes get stuck in the Totem tutorial.
  • The trade screen overlaps the set in Totem mode.
  • The ‘Explore the World' quest fails to display immediately in the quest menu upon entering the Journal after completing the first time user experience.
  • A dark screen may overlay the card upgrade screen.
  • Expanded build plots are sometimes all the same resource.
  • Rewards sometimes fail to display when viewing the daily rewards screen.
  • Level and name are not updated in the Niantic profile until a player relaunches the app.
  • Totem token's count may remain static in the app until restarted.
  • The 'Enter Settlement’ appears inside the settlement when the player taps on a settlement immediately after discovering it.
  • The game may freeze when a player rapidly taps on the ‘Get Resources’ button after returning from the Trade menu.
  • The reward animation fails to appear above the 'Storehouse' in the Golden Settlement.
  • The player boost button stops functioning after the player taps rapidly on both the player boost button and the Backpack.
  • Shrubs and Catanians may disappear on the map when the player returns from the VP scores menu.
  • The 2x Minigame Bonanza banner still displays when 4x bonus is in effect.


The following are issues introduced in the 1.12.3 version of the app:

September 24, 2020

  • Players may not see map tiles if precise location is turned OFF. (iOS 14 only)
  • Some RP fail to get rewarded when a player salvages Resource Tokens from the 'Storage Limit Reached' pop-up in a Resource Center.
  • The Daily Dice streak may fail to persist upon a new Season rolls.
  • The Park Play tutorial may accidentally launch in the Merchant shop.
  • Sometimes RP or Gold is not awarded when Settlement dice are rolled after some buildings are added or leveled up.
  • The Speedy Cultivation Resource Center Boost causes a “cool down in progress” error to appear if you play the card right after entering an unharvested Resource Center.
  • Sometimes the Settlement Upgrade card count doesn’t update after a contribution is completed in a Settlement.
  • The trade ratio in a Settlement fails to update when the player enters the trade section for the first time.
  • '+1 Resource card' rewards are incorrectly displayed instead of '+2 Resource cards' in the card details page for the Storehouse in the Personal Settlement.
  • Some Personal Settlement buildings yield level 1 rewards for increased building levels.
  • The Development Card icon is missing for Staple House rewards in a Personal Settlement.
  • Removing the Brick Market and Wool Storage buildings in a Personal Settlement fail to restore the same cards to the backpack.
  • Incorrect RP are sometimes rewarded for the Library and University buildings upon upgrading them in a Personal Settlement.
  • Personal Settlement Tavern building fails to yield any rewards when the adjacent tile number is rolled in harvest dice.
  • 'Card Details' and 'Play Game' buttons disappear when tapping on the card details button immediately after tapping on the arrow (next card) button in the Mini-Games section.
  • 'Get Resources' button is missing upon entering the GROW menu in a Public Settlement with insufficient resources.
  • "Search 5 Shrubs" progress bar does not display on the map the first time a shrub is tapped.
  • Players may not receive 2x rewards from the 2nd dice onward that fell in daily dice 2x cornhole.
  • Some players are taken to a grey camera angle after harvest dice reward is beginning to calculate in a Personal Settlement.
  • Unable to collect achievement rewards named 'Surveyor 1’ (iOS only)
  • Some Building Card’s level values do not match their descriptions in card details.
  • Players may be unable to scroll through the map in their local region on 16:9 aspect ratio devices.
  • 'Faction Animal' Name sometimes fails to appear under the faction banner on Android devices.


The following are issues introduced in the 1.10.1 version of the app:

August 31, 2020

  • The app might freeze if the player taps both the "OPEN NOW" and "LATER" buttons on the level up screen at the same time or consecutively.
  • Gilda may appear blue if you walk away from her during the intro tutorial.
  • Gilda will tell players they earned 10 RP during the Settlement tutorial but this does not happen.
  • A white overlay can appear when you tap on the harvest dice button when the tutorial hand appears.
  • The data download info prompt may display an incorrect file size for download after updates or reinstallation.
  • The "RP" and escape buttons disappear from unlockable building cards if the player taps the device back button.
  • Roads, water features and the Gamepiece may not appear on the world map after exiting a Settlement.
  • The Settlement model may float above a newly discovered Settlement.
  • The "Upgrade Buildings 1" quest has inconsistent description text.


The following are player-facing issues in the app version 1.8.4:

August 25, 2020

  • The game may freeze when a player presses ‘Collect 2000 RP’ to build a Monument. Workaround: Force close and reopen the app.
  • The game may freeze when a player taps both ‘Play Game’ and ‘Card Details’ buttons of a mini-game card simultaneously. Workaround: Force close and reopen the app.
  • Players may not receive rewards from the Dice Toss Mini Game when the network connection is unstable.
  • Backpack displays 0 RP and 0 Resource Cards network connection is unstable.
  • Capacity counters may falsely display 100/100 for Resource Cards and Development Cards when the network connection is unstable.
  • ‘Cost to Craft’ fails to display on the screen when a player exits the card details page using the back button. [Android]
  • Blue Resource Center screen may appear when a player clicks on a Resource Center and moves away. 
  • Personal Settlement tutorial triggers when a player attempts to salvage multiple Development Cards along with a Personal Settlement card.
  • Incorrect string (“NOT_CRAFTABLE”) is displayed on Personal Settlement Card.
  • Tutorial progression button is clipped out of screen while in Shrub tutorial. [iOS]
  • Screen may zoom in on Public Settlement tiles from other teams. Workaround: Force close and reopen the app.
  • Grey Transition screen on Personal Settlement harvest dice toss.
  • When swiping through Personal Settlement cards, text may temporarily disappear.
  • Potential app crash when exiting Resource Center or Settlements view.
  • Upon upgrading a Settlement the amount of cards you can play may be displayed incorrectly.
  • Settlement screen is displayed when player taps on back button on game piece screen while progressing through the tutorial.
  • Players are occasionally unable to salvage cards when tapping and holding card. Workaround: Force close and reopen the app.
  • The ‘Play a Card’ segment of the tutorial is skipped when a player relaunches the application when prompted to play a card.
  • Speedy Cultivation boost accidentally allows one more harvest after the countdown has run out.


The following are player-facing issues in the app version 1.6.4:

August 7, 2020

  • The Robber rewards too many resources.
  • Free Boost Card fails to unlock even after the friendship level is upgraded to Good Friends.
  • Personal Settlement grow tutorial doesn't play if you select "Grow" before playing Harvest Dice.
  • During onboarding and building the first building, the “unlock card” button has another button doubled up behind it.
  • A notification fails to display when the user has received a punishment in a chatroom.
  • Park Play tiles aren't replenishing after the cool down expires unless the player relaunches the app.
  • The pole indicating the availability of a Dice Roll game does not vanish even after playing the dice game in a Personal Settlement.
  • The Resource Center doesn't lose the timer pole when the Resource Center is in the ready to harvest state.
  • Fenni is missing their head during the backpack tutorial (googly eyes).
  • The friends list stops loading after 22 friends.
  • Catanian distance shows as North, less than 30m away.


The following are player-facing issues in the app version 1.0.0:

June 30, 2020

  • The Daily Recap summary incorrectly shows zeros in place of the actual stats. This issue is merely cosmetic and does not affect the actual scores. 
  • There may be a visual glitch with displaying a link in the support bot chat. To follow the link, tap the blank area and you should be redirected to the link.
  • Helga isn't offering quests properly.
  • Terms of Service and Privacy links do not work (iOS).
  • Map tiles fail to display when viewing Local Region Scores from the Personal Settlement region.
  • During a Shrub Quest, shrubs that contain birds do not count toward discovery.
  • Updates made to the Gamepiece may not be immediately visible after saving.
  • Some Resource Centers may not allow a subsequent harvest after a cooldown resets.
  • The shrub tutorial will not trigger when the auto-collect Research Scroll boost is active.
  • In Personal Settlement, Harvest Dice Rewards screen doesn't show correct rolled number when 7 is rolled.
  • The "Share" button is disabled in the Friends List UI.
  • The number for the consecutive log in date is cut off when viewing the Daily Dice Roll UI.
  • Catanians are occasionally visible on the world map before they're in range.
  • The rewards slide-out notification obscures the "Open" buttons in the Inbox.

July 8, 2020 Updates

  • Players are unable to accept quests from Catanians.
  • Player's total XP is displayed incorrectly in their profile if their XP amount is over four digits.
  • Weaver settlement card XP is displayed incorrectly.
Post edited by CATANFiona on

Comments

  • DisvanDisvan Member Posts: 4 ✭✭

    Doesn't include known bugs.

    Quick harvest doesnt work. Played it on a settlement is just rolled harvest dice and time for next roll wasn't reduced at all. I see from community posts that this has been an issue for at least 2 months, pretty much since launch, so why isn't it listed as a known bug?

    If you can't fix this please stop issuing dud cards or provide some compensation.

  • Qu33nAnG3LQu33nAnG3L Member Posts: 16 ✭✭

    Be useful to see an up to date ‘Known Bug List’ for Version 1.14.2 and current statuses, which was realised early October to additional Countries e.g Singapore etc


    ...........and any news of next version release,

  • fiyahflashfiyahflash Member Posts: 287 ✭✭✭

    Fully agree, where are the 1.14.2 known issues.

  • AjanHukkaAjanHukka Member Posts: 317 ✭✭✭
    edited October 2020

    Most of these newest known issues don’t seem to be anything very severe. It’s more like a list of ways how you can make game stuck by pressing some weird button combos. There are 2-3 real bugs though.

    Meanwhile there are some really bad ones still under investigation, those that actually break the game.

  • CataniusCatanius Member Posts: 172 ✭✭✭

    No update of this channel since v1.3.4 and 15 July... @CATANdominik could you please update the last known bugs please? Thank you

  • AjanHukkaAjanHukka Member Posts: 317 ✭✭✭

    @Catanius, the last edit of the top post is Oct 22.

  • CataniusCatanius Member Posts: 172 ✭✭✭

    @AjanHukka You are right 😬🤦‍♂️

  • CATANdominikCATANdominik Administrator, Community Manager Posts: 94 Community Manager, Global

    @Catanius We thought it might be better if the new stuff is on top, so you see it at first glance. 😉

  • AjanHukkaAjanHukka Member Posts: 317 ✭✭✭
    edited October 2020

    BTW, @CATANdominik. What is the relative importance of bugs listed on this known issues list compared to the bugs reported by community. Where do you emphasize the most?

    They have some small overlap but generally the more serious stuff is among community reports.

  • CharmqCharmq Member Posts: 110 ✭✭✭

    How about issues that are marked resolved but are not? For me its ocassionally gilda quest(accepted the quest but it disappears from my quest list) and totem freeze (cant click on my totem to go into totem mode or click and the page loads forever)

  • KamikazeDan1KamikazeDan1 Member Posts: 26 ✭✭
    • so um, this is an old known issue, when will it get fixed "July, 15 2020: The app experiences occasional loading issues on the iPhone 6+. "
    • Seriously, this is happening every day to me, and it will happen for 20+ load attempts in a row before letting me in at times. And given the number of things that cuase the game to reload, its a biggie. Its actually the bug that i find most annoying, and encounter every day, sometimes multiple times. Its more common when attempting to open game that i get into can't load cycle than I go in first time.
  • SchnuefuSchnuefu Member Posts: 183 ✭✭✭

    @Charmq restart the game (you'll probably see that your inventory is full/overfilled), find a settlement and interact with it. This should fix it.

  • KartraxKartrax Member Posts: 1 ✭✭

    Hi, I've been stuck in 'switching to totem mode' (it will not load) after sending my totem somewhere. This has happenee three times now and have lost three totem tokens due to it. I request that you refund my tokens and fix the issue please.

  • CharmqCharmq Member Posts: 110 ✭✭✭

    @Schnuefu for totem, its a workaround but doesnt solve the root problem (better then nothing i guess but token is already lost by then)

    as for gilda quest, i still have no idea what triggers it. Im quite sure its not an inventory issue and i already made sure not to touch the daily recap after midnight and only do so after 5am my time (when its supposedly a new day and when im supposed to get new quest)

  • PHOTOXPHOTOX Member Posts: 36 ✭✭

    I got this error today. Couldn’t find it in the issue list. Resources disappeared, settlement grew, couldn’t build new building there (totem) had to exit, go back in (another token), error still there. Then restarted game resources still missing and no extra tiles. Pics out of order but look at time to top left to see order.

    latest version iOS and app. iPhone 12 Pro Max.

  • SchnuefuSchnuefu Member Posts: 183 ✭✭✭

    @PHOTOX I saw this too... Simple sync issue... Restart the game and it should go away.

  • SchnuefuSchnuefu Member Posts: 183 ✭✭✭

    @Charmq did a restart of the game not fix the problem with the gilda quest? Most issues are sync issues or that the game switches to another day but the client does not realize it (e.g. daily dice roll)

  • CharmqCharmq Member Posts: 110 ✭✭✭
    edited November 2020

    @Schnuefu restart of app and gilda’s recap disappears entirely and no quest in quest list (even though i have accepted it)

    as mentioned above, initially i thought it was a timing issue coz i had touched daily recap before “new day” (5am my time) but the problem still happened to me after i ensured to only accept it after “new day” (maybe for another 2 days? Cant remember)

    Isnt it easier if they made everything the same time? Replenish of resources/collection of gold (midnight) vs gilda quest/new day time 5am)

  • SchnuefuSchnuefu Member Posts: 183 ✭✭✭

    @Charmq ok can't help you with the gilda quest issue. I never had any issue even if I clicked too early on the daily recap => uninstall and reinstall (though I don't know what happens to your right to reinstall it gotta ask @CATANdominik about that)

    And about resetting I don't know. Probably depends on the code

  • CharmqCharmq Member Posts: 110 ✭✭✭

    Im scared to uninstall and might lose my progress. I’ll live with it. Haha.

  • SchnuefuSchnuefu Member Posts: 183 ✭✭✭

    @Charmq you won't lose progress because it's saved in your account. I was more afraid, what you wouldn't be allowed to reinstall it, because your "beta-license" might be given to someone else, but someone already reinstalled it and it was fine

  • CharmqCharmq Member Posts: 110 ✭✭✭

    @Schnuefu okay good to know! Whew gilda’s been working fine so far in S8 👍

  • CATANFionaCATANFiona Administrator Posts: 236 Admin

    Greetings Explorers, 

    Quick update, we will be changing the way we generate and post the Known Issues list in the forum moving forward. 

    In the past, the Known Issues list has been trying to list as many bugs as possible. This led to the list not being as helpful to collect community feedback as we would have hoped. For us, it is a high priority to make sure that we track and act upon the highest priority bugs or most encountered bugs experienced by the community. This is why we have decided to switch to a new system that will support this better. 

    Moving forward, after each release, we will be posting a new High Priority Known Issues list that will list the highest-rated Known Issues from the forum that you are encountering and that our team is still working to fix – including a quick status on each of them. This will help newer players find the most popular bugs more easily without making duplicate posts, and help us to make sure we are prioritizing the right bugs, as you will be able to provide feedback on the latest High Priority Know Issues list that we published. 

    Yours

    The CATAN – World Explorers Team

This discussion has been closed.